메인스테이 스위트 엘 센트로 I-8

We booked our stay days in advance. We were never informed that we would be forced to have to listen to live, loud music (if one could call the awful sounds music) until midnight. We were only given an option of 2 rooms available. If we had known this beforehand, we never would have booked there. We called front desk to complain, get a refund, anything! They said they'd call us back but never did. Tried calling numerous times again but staff must have been instructed to shut off phones as all we got were busy signals. Crappy management. Horrible experience. And, in my opinion, the hotel smells really bad. Sort of like a chemical smell over urine smell. Just my opinion. I personally appreciate real reviews and not those glowing reviews that may come from management themselves. Who knows these days? Never will we stay here again.

We did an early check in then left for a wedding when we got back approx 9:30 or so there were alot of people partying in the lobby area of the 2nd building. A drunk came up to us and said I wasn't pushing the elevator button correctly...we get to our room directly over the drums of a life band that we were then told would be playing from 10pm to 2am...meanwhile they are testing their instruments. We were then moved to the main lobby building to a new room no kitchen smaller than the one we booked. My husband goes in to shower and the tub has water 3/4 filled. By moving to the new room we no longer heard the music and party goers. During the night my husb was then bite on the ankle my unknown bug...we never got an apology for having to move rooms that late at night nor a discount at least for the room size. (The other party in a different room move over as well).

Check in was in a different hotel across the street. Bedding was not in the room for sofa bed. Building was in desperate need of a makeover. Generally did not look clean.

Super noisy. Music bumping the entire night from the the bar downstairs. Smelled like cigarettes

We were traveling with a toddler, and were not aware that there was an adult bar attached to the hotel. Once we arrived we had to check in at the hotel that was next to the one we were staying in. We stayed in Mainstay and had to check in at Comfort Suites. I’m not sure if the lobby that used to be at Mainstay was the new “bar” or if the property was built in with no lobby. We were able to hear loud music from the first floor where we were accommodated. The lady who checked us in was very nice and even asked if wanted to be relocated but we were very tired since we had been traveling all day we decided to keep the room. It would’ve been nice to know that there was an adult bar located in the hotel, I saw that the hotel had average reviews and did not read all the reviews that mentioned the adult bar.

The property is good and the staff was friendly, especially in the Bar!! The only complaint, the breakfast was horrible!!